Shipping & Delivery Policy

Name: Pianos of Princeton
Price range: $$

Once an online order is placed, a piano specialist will contact you within 24 hours to coordinate delivery.

White Glove Delivery

Free white glove delivery is provided for eligible Yamaha Clavinova, Yamaha AvantGrand, and Roland digital pianos within our delivery zone. Delivery includes in-home placement, assembly, removal of packaging, and removal of an existing upright or baby grand piano located on the first floor at no additional charge.

Free white glove delivery areas include:

All of New Jersey
New York City (all five boroughs)
Rockland, Westchester, Bronx, New York, Richmond, Kings, and Queens Counties, NY
Northampton, Bucks, Montgomery, Philadelphia, and Delaware Counties, PA

First two flights of stairs are included when disclosed at time of order. Second-floor delivery must be noted during checkout.

LTL Freight Delivery

LTL (Less Than Truckload) delivery is used when white-glove service is not available. Delivery is curbside to locations accessible by tractor-trailer. Tracking information is provided, and the carrier will schedule delivery in advance. For shipment status or tracking assistance, contact us at (732) 462-4730 or [email protected].

All shipments are insured. If packaging shows damage, photos must be taken, damage noted on the bill of lading, and the driver must sign. Notify us immediately of any damage.

We cannot deliver to locations accessible only by ferry.

If a Certificate of Insurance (COI) is required, it must be provided at least 72 hours prior to delivery. Additional charges may apply for upgraded delivery services or special access requirements.

All acoustic pianos leave the store tuned to A-440. We recommend waiting 2–4 weeks after delivery before scheduling a tuning due to humidity and environmental changes.