Online Return Policy
For Online Purchases only
New in Box delivered items
Digital pianos purchased online at princetonpianos.com can be returned for a 30% restocking fee within 16 days of delivery. Just call us at (609) 403-6045 or e-mail [email protected] to arrange pick up of your instrument, no need to bring it to us. If you wish to exchange for higher level model or to an acoustic piano we will wave the restocking fee and extended the return period to 32 days. This is for online purchases only. Must come into store and select different piano.
We will be happy to assist if any warranty issues arise.
Pre-owned Pianos – online purchases only
For pre-owned pianos purchased online from Princetonpianos.com can be returned within 10 days of delivery for a refund minus a redelivery fee of $425 for an upright $675 for a baby or grand piano and a 8% restocking fee. Just call us at (609) 403-6045 or e-mail [email protected] to arrange pick up of your instrument, no need to bring it to us. If you wish to switch to a different instrument we will be happy to wave the re-delivery ad re-stocking fee and the return period is extended to 30 days from delivery. Must come in to store to select different instrument.
In Store Returns
For information about returns on instore purchases please refer to your receipt or contact Pianos of Princeton at (609) 403-6045 or by e-mail [email protected]
Terms of Service
Once your order is placed a piano specialist will contact you with in 24 hours to arrange delivery. For New Jersey Residents our Delivery team will be providing the Delivery. For purchases outside of NJ we use a couple of different transport companies depending on the distance and type of piano selected.
We will ask a number of questions to facilitate the delivery of your instrument, please have on hand the number of stairs into your house, what floor the piano is going on, details about drive way, local truck ordinances and any questions or concerns you might have.
All acoustic pianos will come with in home delivery on first floor. Digital pianos can either be shipped to your door or inside of the home (additional charges apply).
Shipment tracking – We will be happy to assist you in knowing where your piano is during transit, just e-mail us or give a call to (609)403-6045 to get updated info on your pianos whereabouts and estimated time of arrival.
All acoustic pianos will leave the store tuned to A-440, it is advised to wait 2-4 weeks after delivery to have the piano tuned again due to the change in humidity and shipping.
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